Responsible Gaming
Gaming Should Be Entertainment
At Subirex, we believe online pokies should be enjoyed as a form of entertainment, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it responsibly and with realistic expectations about the odds.
Remember: the house always has a mathematical advantage. Only gamble with money you can afford to lose.
Age Verification
Online gaming in New Zealand is only available to individuals who are 18 years of age or older. We are committed to preventing underage gambling and protecting young people.
If you are under 18, please do not access our gaming services. Parents and guardians are encouraged to use available parental controls and monitoring tools to protect children from online gambling.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs:
- Chasing Losses: Gambling more to recover money you've lost
- Hiding Your Gambling: Keeping gambling activity secret from family or friends
- Neglecting Responsibilities: Spending less time on work, study, or family commitments
- Increasing Bets: Needing to wager more money to achieve the same level of excitement
- Failed Attempts to Stop: Unable to reduce or control your gaming despite wanting to
- Using Gambling to Escape: Gaming to cope with stress, anxiety, depression, or other difficult emotions
- Financial Strain: Borrowing money, using credit, or struggling with bills due to gambling
- Relationship Conflict: Arguments with family or friends about your gambling habits
- Restlessness When Not Gambling: Feeling irritable or anxious when unable to gamble
- Tolerance: Constantly increasing the size or frequency of your bets
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Safer Gaming Features
Most responsible online casinos provide tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount of money you're willing to deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Establish a cap on how much you're willing to lose before you must stop playing
- Session Time Limits: Set automatic reminders or cutoffs after a predetermined gaming session duration
- Reality Checks: Receive regular pop-up notifications showing your gaming time and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing gaming services
- Account Closure: Close your account if you decide to stop gaming entirely
We encourage you to use these tools proactively as part of your responsible gaming strategy.
Support & Helpline Organizations
If you or someone you know is struggling with problem gambling, professional help is available:
New Zealand
- Gambling Helpline NZ: 0800 654 655 (free, confidential, 24/7)
- Problem Gambling Foundation: www.problemgambling.org.nz
- Samaritans NZ: 1800 726 666 (for emotional support and crisis assistance)
International Resources
- Australia - Gambling Help Online: www.gamblinghelponline.org.au or 1800 858 858
- United Kingdom - GamCare: www.gamcare.org.uk
- United Kingdom - GamStop (Self-Exclusion): www.gamstop.co.uk
- Canada - Responsible Gambling Council: www.responsiblegambling.org
- United States - National Council on Problem Gambling: www.ncpgambling.org or 1-800-522-4700
All support services are confidential, non-judgmental, and free to access.
If You Need Help
If you believe you have a problem with gambling, or if someone close to you is struggling, please reach out for support today. There is no shame in asking for help—problem gambling is a treatable condition, and recovery is possible.
Contact the Gambling Helpline NZ now: 0800 654 655
Your wellbeing is more important than any game. We support your decision to seek help.
Our Commitment
Subirex (subirex.co.nz) is committed to promoting responsible gaming practices. We actively implement safer gaming measures, provide transparent information about odds and risks, and partner with recognised support organisations to help those affected by problem gambling.